Care Navigation is designed to improve access to primary care services to help patients access support for their healthcare needs.
When you contact the Practice you are greeted by a Care Navigator who has had specialist training. They will ask you some questions, this helps to ensure that you are seen by the most appropriate clinician or service, which is not always the GP. Please be assured that:
- If you need to see a GP you will still be navigated to a GP
- Care Navigators will never make clinical decisions