Patient Rights & Responsibilities

Rights

  • Every patient registered with the practice has the right to be seen by a Doctor within 48 hours, or a healthcare professional within 24 hours.
  • Patients wishing to see a particular Doctor may have to wait longer
  • When appointments are full and the patient feels it is medically necessary to see a Doctor that day, an emergency appointment will be provided on the same day.
  • A patient has the right to request a home visit, but it is the Doctor who decides what course of action is most appropriate.

Responsibilities

  • It is the patient’s responsibility to notify the surgery of any change of details i.e. name, address and/or telephone number.  If we are unaware of these changes and either The Primary Care Trust or the surgery are unable to contact you, this may result in de-registration.
  • It is a patient’s responsibility to register a new baby. This will not be done automatically. A new mother needs to bring into the surgery or post to us, the FP58 form they were given when they registered the birth. Without this form, a new baby will not be registered at the Practice.
  • It is the patients’ responsibility to order on-going repeat medication in plenty of time.
  • It is the patients’ responsibility to keep appointments they have booked.
  • It is the patients’ responsibility to book in at the desk or book in using the self-check in, in time for their appointment.
  • It is the patients’ responsibility to be polite and courteous to all staff members at the surgery.
  • It is the patients’ responsibility to treat all practice property with respect and be considerate of other patients when visiting the surgery.
  • It is the patients’ responsibility to pay for all Non-NHS services requested for and subsequently provided by the Practice.
  • It is the patients’ responsibility to cancel unwanted appointments. Failure to do so means the loss of the appointment for another patient and you will receive a letter concerning this. Persistent non-attendance of appointments may be investigated and result in de-registration.